The 4th Industrial Revolution is largely driven by five specific technological developments: high-speed 5G mobile internet, artificial intelligence and automation, augmented and virtual reality, blockchain and cloud technology. Of these five technologies, AI and automation are expected to have the most significant impact on employment and the global workforce.

Real-Time Interactions with Customers

We can apply AI marketing which can help improve customer retention in future. This will also benefit other digital marketing campaigns by engaging maintenance with the audience and seeking more political network across other marketing platforms.

Improved AI System Assistance

AI system assistance will be more streamlined, including automations for customer service. We can expect more apps and programs based on AI system, which will augment our ability to perform various tasks.

Remote Working Will Come Into Action

Due to newer technologies and changing demands, employers may become more supportive of existing employees wanting to work remotely or flexibly. Giving potential and current employees more freedom to work how, when and where can be very beneficial for companies. It can allow them to recruit a global workforce, increase employee loyalty and commitment, scale at a quicker pace and reach new levels of productivity. Employees benefit too as, they’ll have more free time, a better work-life balance and greater flexibility leading to overall employee satisfaction and commitment.

Jobs Will Be Impacted

In the near future we will likely see a reduction in manufacturing and agricultural roles, as many of these will be phased out due to increase in automation and robots in these areas. The OECD released a list showing the likelihood of roles, within specific industries, becoming obsolete or automated. At the top of the list are occupations within food preparation, construction, cleaning, driving and agricultural sectors.

However, roles that involve recognising cultural sensitivities, caring for others, creative or complex reasoning or perception and manipulation are unlikely to be automated. So, social workers, nurses, nuclear engineers, teachers are some jobs which will be least impacted by the 4IR.

Cybersecurity will be Powered by AI Technology

Cyber threats have become a major problem to many individuals and business owners. In reality, human efforts are no match in today’s cybercrime. Manual QA can be time consuming, making it more counterproductive in both ends. In 2020, Artificial Intelligence technology will play a vital role in managing these attacks. With the help of machine learning system, it can be easier to detect data breaches and other malicious activities using updated security software.

Integration of Blockchain, IoT, and Artificial Intelligence

Integration of AI to other technologies is one of the main concerns in the past. Today, experts have found a way to fuse Artificial Intelligence with other systems more effectively.

One of these advancements is the activation and regulation of certain devices, which enables us to gather real-time data. In 2020, we can run more AI features in vehicles. The same thing goes for Blockchain that can generate certain routines using AI to address security, scalability and other alarming concerns.

Development of AI Systems in Media and Entertainment

By 2020 we can expect more changes as the economies of gaming and moving production continue to rise. The use of AI technology can help filmmakers and game developers when it comes to story ideas, production, script writing, and even acting.

Basic Task Automation in the Workplace

Start-ups and growing companies can now benefit in reducing the number of resources required by automating many basic tasks. This includes data entry, basic customer service interaction, and initial recruitment screening.

Artificial Intelligence may also add computer vision processing that allows you to monitor various networks. This can be useful in managing traffic flow, and could even improve operational efficiency in different industries.

The World Economic Forum believes that, “4IR is actually an ‘energy revolution’ which will bring everyone closer to each other with advanced technology that will redefine the relationships of humans. It will bring growth to the government, public, healthcare, scientific, primary and educational sectors. It has the potential to make inequalities visible and less acceptable in the future, to hopefully gather the political solutions and use them properly to reduce gaps.”